Refund Policy

AT MAX-PERFORMANCE SPORTS & MORE, WE WANT EVERY PLAYER, COACH, PARENT, FAN, OR ANYONE ELSE SHOPPING WITH US TO HAVE AN ENJOYABLE AND STRESS-FREE PURCHASE, WHETHER IT'S IN-STORE OR ONLINE.

In-Store Return Policy

We want you to feel completely satisfied with your purchase. If for any reason you are not satisfied, you may return an item covered by our Standard Return Policy within 14 days from the original date of purchase and receive a full refund or exchange. No refunds or exchanges will be provided without the original receipt.

Items that are being returned must be in ABSOLUTELY BRAND NEW AND UNUSED/UNOPENED CONDITION; there are no exceptions to this. Additionally, all original boxes, bags, packaging, and literature must be in new condition, unopened, and included with the returned product. Please make sure the items you wish to return meet these criteria prior to proceeding. This helps keep your prices low and our expenses to a minimum, which means we can keep bringing you great products at low prices along with great service. We are not a big box store and get rebates for returns; we cannot return what you open or use, therefore, we cannot refund or accept returns on what you have opened or used.

Items Not Eligible for Return:

Online Return Policy

Much like in-store, we want every shopper on HockeyVancouver.ca to be completely satisfied with purchases. If for any reason you are not satisfied, you may return an item covered by our Standard Return Policy within 21 days from the original date of purchase and receive a full refund. No refunds will be provided without the original receipt mailed back in the box. We extend an extra 7 days due to shipping time; however, regardless of when you receive the item, it is still 21 days from the time of original purchase.

Shipping Costs on Returns:

It is the buyer's responsibility to pay the return cost of shipping, and you are not refunded your original shipping costs. You will be refunded the item's purchase price, but not the shipping you paid for the order.

Exchanges:

We do not accept exchanges; if you want to exchange an item, say for a different size, you ship back the original item and then simply purchase the new item from the website. You will be refunded the original item price, minus the cost of shipping, upon Max-Performance Sports & More receiving the product. This simplifies and expedites all orders.

Return Eligibility:

Items that are being returned must be in ABSOLUTELY BRAND NEW AND UNUSED/UNOPENED CONDITION; there are no exceptions to this. Additionally, all original boxes, bags, packaging, and literature must be in new condition, unopened, and included with the returned product.

If you were eligible for our free shipping promotion and received free shipping on your original purchase, the shipping cost will be deducted from your refund amount if the total purchase is now under $100.

Items Not Eligible for Return:

How to Return Merchandise

Please contact us at [email protected] for a return authorization email.

Return Packaging Requirements:

Shipping Method:

Use USPS or Canada Post to avoid import fees. If using FedEx, UPS, or Purolator, any import fees charged to us will be deducted from your refund.

Return Address

Max-Performance Sports & More
345 W Broadway
Vancouver, BC V5Y 1P8